Refund policy

Thank you for shopping with D3X. Every item in our store is made especially for you as soon as you place an order. Since we use a Print-on-Demand model through Printful, we do not offer returns or exchanges for buyer’s remorse, wrong sizes ordered, or change of mind.

However, if your order arrives damaged, defective, or incorrect, we’re here to make it right.

📦 Returns

We only accept returns for:

  • Damaged products

  • Manufacturing defects

  • Incorrect items

To request a return, please contact us within 7 days of receiving your order at d3xonlineshop@gmail.com with the following:

  • Your order number

  • Clear photos of the damaged or incorrect item

  • A description of the issue

Once approved, we will provide further instructions and either send a replacement or issue a refund.

💸 Refunds

Refunds will only be issued under the following conditions:

  • You received a damaged, defective, or wrong product

  • You contacted us within 7 days of delivery

  • We confirmed the issue after review

Refunds are processed to your original payment method and may take 5–10 business days depending on your bank.

🔁 Exchanges

We do not offer size or color exchanges. Please check our size charts and product details carefully before placing your order.

❗ Important Notes

  • All items are made to order, so we cannot resell returned products.

  • If your package was lost in transit, please contact us within 30 days from the estimated delivery date so we can investigate.

Questions?

Email us at d3xonlineshop@gmail.com and we’ll be happy to assist you.